Yesterday, Ann Kansiime realised that MTN are robbers for Airtime, internet bundles and other services... The comedian was actually serious and didnt take this for fun, as her money on her phone suddenly drops for the unknowned reasons. The queen of comedy, took up her social media to get help and help the unheard.
As quoted:
Now this is really my social corporate responsibility. Totally disgusted...
#MTNrobbers.
When Ronald from MTN Customer Service tried to make matters at ease:
Ronnie Justin Kaggwa Hello Anne, Am Ronald from MTN Customer Service, As per this complaint on your wall, we would like to know what challenges are you facing or having with our services. We are kindly requesting, you avail us your contact number so that we can engage you for assistance or clarify more on the problem so that we can investigate and address accordingly. Alternatively you can reach us at MTN Uganda - Facebook, @mtnug on Twitter or email us at customerservice@mtn.co.ug for better and further assistance. Awaiting for your response. MTNRonald.
This was her response:
The difference between me and most of your customers is i can get your attention.
Its just very unfortunate that i have to risk all civilization first, to catch your attention.
Everytime i have had the privilege of getting your attention i have been told that its just a technical problem.
But who is there to speak for the many that never get a chance to complain and be heard.
thank u but no thank u.
About u asks ng for my number, that's just hilarious, coz if u had my number my fon wld b buzzing already.
Bottom line do your work.
Just STOP ROBING YOUR CUSTOMERS.
How many customers r complaining on social media and how many r getting feed back?
how u get to feel bigger than the people that pay their hard earned money to keep u in service just baffles me.
Forget solving my issues with u because i have the knowledge to quit now when i haven't lost my mind.
But for God's sake don't rob our not so well to do population with no regard at all.